Privacy Policy
Last Updated: January 15, 2025
At Firely Pulsewave, we believe transparency matters. This policy explains how we collect, use, and protect your personal information when you visit our website or participate in our educational programs. We're committed to handling your data responsibly and in compliance with South Korean privacy regulations, including the Personal Information Protection Act (PIPA).
1. Information We Collect
When you interact with our platform, we collect different types of information depending on how you use our services. This helps us provide better educational content and improve your learning experience.
Personal Information You Provide
When you sign up for our courses or contact us, you might share:
- Your name and email address when registering for learning programs
- Phone number if you choose to provide it for course updates
- Educational background and professional experience for program recommendations
- Payment information processed through secure third-party providers
- Messages and feedback you send through our contact forms
Automatically Collected Information
Like most websites, we automatically gather certain technical data:
- IP address and general location (city/region level)
- Browser type and device information
- Pages you visit and time spent on our site
- Referring website and search terms used to find us
- Learning progress and course completion data
2. How We Use Your Information
We use the information we collect for specific purposes related to providing and improving our educational services. Here's what that actually means in practice:
| Purpose | Description |
|---|---|
| Service Delivery | Processing your enrollment, providing access to course materials, tracking your learning progress, and issuing certificates upon completion. |
| Communication | Sending course updates, responding to your questions, sharing relevant educational resources, and notifying you about program changes. |
| Platform Improvement | Analyzing how learners interact with our content to identify areas for improvement and develop new educational materials. |
| Security | Protecting our platform from unauthorized access, preventing fraud, and maintaining the integrity of our systems. |
| Legal Compliance | Meeting our obligations under South Korean law and responding to valid legal requests when required. |
We don't sell your personal information to third parties. That's not how we operate, and it never will be.
3. Data Sharing and Third Parties
Sometimes we need to share information with trusted partners who help us run our platform. But we're selective about who we work with.
Service Providers We Work With
- Payment processors who handle transactions securely (they never see your full payment details)
- Cloud hosting services that store our course content and platform data
- Email service providers for sending course notifications and updates
- Analytics tools that help us understand how people use our website
Important Note: All our service providers are contractually required to protect your data and can only use it for the specific purposes we authorize. They can't use your information for their own marketing or other purposes.
When We Might Share Information
There are limited situations where we might need to share your data:
- When required by South Korean law or valid legal process
- To protect our rights, property, or the safety of our users
- In connection with a business transfer (though you'd be notified)
- With your explicit consent for specific purposes
4. Your Privacy Rights
Under South Korean privacy law, you have several rights regarding your personal information. We respect these rights and make it straightforward to exercise them.
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this in a readable format within 10 business days.
Correct Inaccuracies
If information we have is wrong or outdated, you can ask us to correct it. You can update most details directly through your account settings.
Delete Your Information
You can request deletion of your personal data, subject to certain legal exceptions like records we must keep for tax purposes.
Restrict Processing
In some situations, you can ask us to limit how we use your information while we address a concern or dispute.
Object to Processing
You can object to certain uses of your information, particularly for marketing purposes. We'll honor these requests promptly.
Data Portability
You can request your data in a structured, commonly-used format that you can transfer to another service.
How to Exercise Your Rights: Send an email to support@firely-pulsewave.com with your request. We'll verify your identity and respond within 10 business days. There's no charge for most requests, though we may charge a reasonable fee for repetitive or excessive requests.
5. Data Security and Protection
We take security seriously. Your information is protected through multiple layers of technical and organizational measures.
Technical Safeguards
- All data transmitted between your browser and our servers is encrypted using TLS 1.3
- Passwords are hashed and salted using industry-standard algorithms
- Our databases are encrypted at rest and regularly backed up
- Access to personal data is restricted to authorized personnel only
- We conduct regular security audits and vulnerability assessments
Organizational Measures
Beyond technology, we maintain strict internal policies. Our team receives regular privacy training. We limit data access based on job requirements. And we have incident response procedures ready if something goes wrong.
That said, no system is completely secure. While we work hard to protect your information, we can't guarantee absolute security. If you notice anything suspicious with your account, contact us immediately.
6. Data Retention
We keep your information only as long as necessary for the purposes we collected it. Here's what that means in practice:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account plus 1 year | Provide ongoing service and handle potential disputes |
| Course Progress Data | Duration of account plus 3 years | Allow you to resume learning and verify certificates |
| Payment Records | 5 years after transaction | South Korean tax and accounting requirements |
| Marketing Communications | Until you unsubscribe | Send relevant updates and educational content |
| Website Analytics | 26 months | Understand usage patterns and improve platform |
After these periods expire, we securely delete or anonymize your information. Anonymized data (where you can't be identified) may be kept longer for research and analysis purposes.
7. International Data Transfers
Our primary servers are located in South Korea. However, some of our service providers operate internationally, which means your data might be processed in other countries.
When we transfer data outside South Korea, we ensure appropriate safeguards are in place. This includes using Standard Contractual Clauses approved by relevant authorities and working only with providers who meet strict data protection standards.
If you're accessing our platform from outside South Korea, please be aware that your information will be transferred to and processed in South Korea under this privacy policy.
8. Children's Privacy
Our platform is designed for adult learners. We don't knowingly collect information from anyone under 14 years old without parental consent, as required by South Korean law.
If you're a parent and believe your child has provided us with personal information, please contact us. We'll delete that information promptly.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to make our platform work properly and understand how it's being used.
Types of Cookies We Use
- Essential Cookies: Required for the platform to function. These remember your login status and preferences.
- Analytics Cookies: Help us understand which content is most useful and where people get stuck.
- Preference Cookies: Remember your settings like language preference and display options.
You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how well the platform works for you.
10. Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.
The "Last Updated" date at the top shows when we last revised this policy. We encourage you to review it periodically. Continuing to use our platform after changes means you accept the updated policy.
11. South Korea Specific Provisions
As a service operating in South Korea, we comply fully with the Personal Information Protection Act (PIPA) and related regulations.
Your PIPA Rights
In addition to the rights outlined above, South Korean users have specific protections under PIPA, including the right to be informed about automated decision-making and the right to appoint a proxy to exercise your privacy rights.
Data Protection Officer
We've designated a Data Protection Officer responsible for overseeing our privacy practices and handling your inquiries. You can reach our DPO through the contact information below.
Dispute Resolution
If you have a complaint about how we handle your personal information and we can't resolve it directly, you can contact the Personal Information Dispute Mediation Committee or the Korea Internet & Security Agency.
Questions About Privacy?
We're here to help. If you have questions about this policy or how we handle your information, reach out to us.
Firely Pulsewave
14-62 Waseoksunhwan-ro 192beon-gil, Paju-si, Gyeonggi-do, South Korea